How to collect your log file
If Tholos AI refuses to start, freezes, or closes unexpectedly, the quickest way for our support team to help is to look at your log file. The log records what the app was doing when the problem happened, so we can usually identify the cause right away — and either suggest a fix, offer a work-around, or ship a patch if it turns out to be a bug.
Everything in the log is generated locally on your own machine, and Tholos AI never uploads it on its own. You decide what to send and when.
Windows
Where the log file lives
On Windows the log file is here:
C:\ProgramData\TholosAi\TholosAi.log
ProgramData is a hidden folder by default, so the simplest way to reach it is to paste the path straight into the address bar:
- Open File Explorer (Win + E).
- Click the address bar, paste
C:\ProgramData\TholosAi, and press Enter. - You’ll see
TholosAi.login that folder.
TholosAi.log or simply TholosAi — Windows hides the .log extension unless File name extensions is turned on in the View options. It’s the same file either way.
macOS
Where the log file lives
On macOS the log file is here (replace [your-username] with your actual account name):
/Users/[your-username]/Documents/TholosAi/TholosAi.log
The easiest way to open that folder is with Finder’s Go to Folder shortcut:
- Click the desktop or any Finder window so Finder is the active app.
- Press Shift + Command + G (or hold Option and choose Go → Go to Folder…).
- Paste
~/Documents/TholosAiand press Return. - You’ll see
TholosAi.login that folder.
Prefer Terminal? Open Terminal, type open ~/Documents/TholosAi, and press Return to reveal the folder in Finder.
Sending the log to us
Once you’ve found TholosAi.log, email it to support@tholosai.com as an attachment. A short note about what you were doing when the problem occurred — and roughly when it happened — helps us pinpoint the matching entries faster.